- Do I need a developer?
- On Shopify, no. You switch on an app embed in the theme editor and product and cart tracking come with it — no theme code is edited. On other platforms it is one script tag plus two lines to report the product and cart.
- Will it slow my store down?
- The embed is under 16KB and loads after your page. Video and voice code is fetched only if a shopper actually uses them. Video only loads if a shopper opens it.
- What if nobody is on shift?
- Rules can be set to fire only when staff are online. Outside those hours the widget takes a message rather than promising someone who isn't there.
- How is revenue attributed?
- Order-level, by surface, with configurable windows. An order is claimed only if the shopper spoke to someone within that window, and every claim shows its full path.
- Where is video hosted?
- On our own servers for now, so live audiences are capped while we scale. You see the exact limit in your dashboard rather than discovering it during a show.
- Who owns the data?
- You do. Conversations and recordings can be exported or deleted at any time, and we honour Shopify's data-deletion requests automatically.